Privacy Policy
Plain-Language. No Spin.

We collect information you provide directly to us, as well as certain information collected automatically when you visit our website.

Information you provide directly:

• Contact information — name, email address, phone number, and city/location when you fill out our contact form or inquire about services.
• Purchase information — billing details and payment data when you purchase the ADU Guide or other services. Payment processing is handled by our third-party processor; we do not store full credit card numbers.
• Communications — messages, questions, and correspondence you send to our team.
• Service interest — information about your project, property, and ADU goals that you voluntarily share with us.

Information collected automatically:

• Usage data — pages visited, time spent, links clicked, and referring URLs.
• Device information — browser type, operating system, screen resolution, and IP address.
• Cookies and similar technologies — see Section 4 for details.

We use the information we collect for the following purposes:

• To respond to your inquiries — when you contact us, we use your information to reply personally and helpfully.
• To fulfill purchases — to deliver the ADU Guide and any purchased services to you.
• To provide and improve our services — to understand what's working, what isn't, and how we can serve California homeowners better.
• To send relevant communications — with your consent, we may send updates, new resources, or information about our services. You can opt out at any time.
• To comply with legal obligations — to meet applicable legal requirements and protect our rights.

We do not use your information to make automated decisions about you, build advertising profiles, or sell your data to data brokers.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Period.

We may share your information only in the following limited circumstances:

• Service providers — we use trusted third-party tools (such as our CRM, email platform, and payment processor) that process data on our behalf under strict confidentiality agreements.
• Legal requirements — if required by law, court order, or governmental authority, we may disclose information as legally compelled.
• Business transfers — in the unlikely event of a merger or acquisition, your information may be transferred as part of that transaction. We would notify you beforehand.
• With your consent — we will share information in any other way only if you explicitly authorize it.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

Types of cookies we use:

• Essential cookies — necessary for the website to function properly. These cannot be disabled.
• Analytics cookies — help us understand which pages are most useful, where visitors come from, and how long they stay. We use this data in aggregate, not to track individuals.
• Marketing cookies — if you arrive via a paid advertisement, we may use cookies to measure campaign effectiveness. We do not use these to build advertising profiles sold to third parties.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality, but will not prevent you from accessing our content.

We take reasonable and industry-standard precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our website.
• Secure, access-controlled systems for storing contact and purchase data.
• Limited internal access — only team members who need your information to serve you have access to it.
• Regular review of our data handling practices.

No method of transmission over the internet is 100% secure. While we do our utmost to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

You have meaningful control over your information. Specifically, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt out of marketing — unsubscribe from our email communications at any time using the link in any email, or by contacting us directly.
• Data portability — request your information in a commonly used, machine-readable format.

To exercise any of these rights, contact us at [email protected] or through our contact page. We will respond within 30 days.

Our website integrates with the following categories of third-party services. Each has its own privacy policy, which we encourage you to review:

• GoHighLevel (GHL) / LeadConnector — our CRM and contact form platform. When you submit a form on our site, your information is processed through their system. See GoHighLevel's Privacy Policy.
• Google Fonts — used to load typography. Google may receive your IP address as part of font delivery.
• Payment processors — when you purchase the ADU Guide, payment is processed by a PCI-compliant third-party processor. We do not store your full payment card details.
• Analytics — we may use Google Analytics or similar tools to understand website usage. These services use cookies and collect anonymized data.

Links to third-party websites on our site are provided for your convenience. We are not responsible for the privacy practices of those external sites.

Our website and services are intended for adults (18 years of age and older). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete it.

If you believe we may have collected information from a minor, please contact us at [email protected].

As a California-based company serving California homeowners, we take the California Consumer Privacy Act (CCPA) seriously. California residents have the following additional rights:

• Right to Know — the categories of personal information collected, the purposes for which it is used, and whether it is shared or sold.
• Right to Delete — request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt Out of Sale — we do not sell personal information. There is nothing to opt out of.
• Right to Non-Discrimination — we will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at [email protected] with the subject line "CCPA Request." We will respond within 45 days as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the updated policy on this page.
• For significant changes, notify you by email if you are an existing customer or subscriber.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out. We take every privacy inquiry seriously and will respond personally.

• Email: [email protected]
• Website: www.ccdscorp.com/contact.html
• Mailing Address: Cornerstone Capital Development Services, California